From an article in the Wall St. Journal:
RULES FOR DELIVERING CRITICISM
DON’T:
1. Be rude, obnoxious or aggressive.
2. Belittle, embarrass or scare people.
3. Criticize colleagues in public.
4. Shout.
5. Repeat yourself.
6. Try to soften criticism by prefacing and following it with insincere praise.
7. Put colleagues on the defensive.
8. Send your criticism via text, IM or email.
9. Try too hard to be popular.
10. Make it personal, as in, “You’re sloppy.”
1. Be rude, obnoxious or aggressive.
2. Belittle, embarrass or scare people.
3. Criticize colleagues in public.
4. Shout.
5. Repeat yourself.
6. Try to soften criticism by prefacing and following it with insincere praise.
7. Put colleagues on the defensive.
8. Send your criticism via text, IM or email.
9. Try too hard to be popular.
10. Make it personal, as in, “You’re sloppy.”
DO:
1. Build a trusting relationship first.
2. Use criticism as a tool for improvement.
3. Find fault with the behavior rather than the person.
4. Explain the impact in specific terms.
5. Invite colleagues to challenge your thinking.
6. Show compassion.
7. Be humble.
8. Stress that you want to be helpful.
9. Deliver feedback immediately, in person.
10. Ask questions to understand others’ viewpoint.
1. Build a trusting relationship first.
2. Use criticism as a tool for improvement.
3. Find fault with the behavior rather than the person.
4. Explain the impact in specific terms.
5. Invite colleagues to challenge your thinking.
6. Show compassion.
7. Be humble.
8. Stress that you want to be helpful.
9. Deliver feedback immediately, in person.
10. Ask questions to understand others’ viewpoint.
Source: Book of Mormon Concensus